Our General Cancellation Policy
All itineraries are quoted based on the actual “real-time” availability and rate information we are receiving (from hotels, airlines, etc). Until your deposit is received, the rate and availability is not guaranteed. Once we confirm your reservation all rates are guaranteed. As we use several outside vendors, if any arrangements in your itinerary change after confirmation, we will contact you and offer a suitable alternative. This is especially the case with advanced bookings – as often the airline may change flight times, routes, etc. with the change of tourist seasons.
Here is the general guideline for our cancellation policy if your agent does not mention otherwise:
Cancellation Policy for hotel accommodations: Up to two weeks before check-in date there will be no cancellation fee. If you cancel within 1 week of the check-in date we will charge a fee equal to 1 night accommodation. If you cancel within 48 hours of your reservation we will charge the full amount of your hotel reservation. We cannot give any refund on “no shows” for hotel accommodations.
Cancellation Policy for Turkish Airlines Flight Tickets: For cancellations up to one month before departure, we will charge a flight penalty of 10 Euros per ticket. From 1 week until 1 month before departure, we will charge a 30% cancellation fee. Within 1 week of departure, we will charge a 50% cancellation fee. We cannot give any refund on no-shows for flight tickets. Promotional fares offered by airlines are non-refundable, non-changeable. The above-stated policy applies only for Turkish Airline flights
*for all other airlines, please contact us for their individual cancellation restrictions
Cancellation Policy for Tours, activities and airport transfers: For cancellations up to 3 days before tour, activity or transfer date there is no cancellation fee. For cancellations within 3 days of tour, activity or transfer date, we will charge a 50% cancellation fee. For cancellations within 24 hours of tour, activity or transfer date, we will charge a 100% cancellation fee. We cannot give any refund on no-shows for tours, activities or airport transfers.
*for large groups, please refer to your agent for the cancellation policy and booking requirements